Our clients and their dogs are important to us. If you have any additional questions regarding our policies, please contact us for more information.
PAYMENT IS DUE AT TIME OF BOOKING SERVICES
Please make payment arrangements in a timely manner.
Electronic payment is due at time of booking.
If you are paying by cash or check, please communicate this ahead of time,
TRAINING, GO HOME, OR FOLLOW UP SESSIONS MUST BE SCHEDULED AT TIME OF BOOKING
If you are booking sessions, please have dates and times ready ahead of time.
Follow up sessions for board and train services must be scheduled before pickup.
At Follow Me K9 we guarantee that we do everything in our power to give you the tools you need for you and your dog to be successful. However, we can not take responsibility for your lifestyle with your dog at home if you choose not to follow our guidelines. If you need a refresher, please attend our weekly group classes or call us to schedule a training session.
We understand life happens, but time is very valuable to us. If you need to reschedule your service, please give as much notice as possible.
If you need to reschedule more than twice in a row, or cancel with less than 24 hours notice, there will be a $15 rescheduling fee invoiced to you immediately, due within 24 hours upon receipt.
10% MILITARY DISCOUNT
We appreciate our veterans and active duty service members and their dogs! Let us know you are military at time of booking and 10% will be automatically discounted from your invoice.
OWNERS WILL ASSUME FINANCIAL RESPONSIBILITY FOR THEIR DOG
If your dog boards with us and does damage to their kennel, the carpet, the house, etc... Owners will be asked to pay for damages. We do require that all dogs that board with us or train with us are kennel trained and potty trained. Please let us know if your dog needs special accommodations such as the kennel zip tied, a chew proof kennel, no blankets, etc...